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Questions?

How Can We Help You?

For Consumers

Can't find a title by browsing our categories?
Using the Search icon (magnifying glass) at the top right of the page, enter the Title, Author, or Keyword for the title you are looking. Hitting the enter key, will bring you to the Search Results page. If the title you are looking for is not in the results, click "Show Search Form" to refine your search criteria. All titles that are available and in stock can be found on our website. If you search is unsuccessful, the title you are looking for may be out of print.

Looking for a listing of all titles written by a specific author?
Go to the Search bar and enter the Author name. All titles written by the author and available on our website will show in the Search Results. You may also visit "Our Authors" page. The link can be found at the bottom of the page. Use the alphabetical author listing to find your author. Click on their name to view their biography and to see a list of all available titles. To see more information about the author and a complete list of their titles, we recommend visiting the author's personal website.

How do I place an order?
By using the "Add to Cart" button, you can place items you want to purchase into your shopping cart. Once, you have added the items you wish to purchase, click on the Shopping Cart icon (basket) at the top right side of the page. This will display all the items you've put in your cart. You can select "Check Out Now" or "View Cart".

To Check Out, click "Check Out Now" and follow the 4 easy steps. You may check out as a Guest or create an account. We recommend that you creat an Account so you can easily manage and view orders. If you check out as a Guest, you'll have an opportunity to create an account later in the process.

If you have a Promotion code, enter the code in thePromo/Gift Certificate field and click Apply. Any items eligible for promotion will be discounted in your cart.

Note: As a book publisher, we encourage our visitors to order our books through various internet partners or by visiting their local bookstore. Links for our partners and where to find Christian bookstores are located on the bottom of each Book Detail Page.

Why should I sign up for an account?
We recommend our visitors create an Account. This will save your information (except credit card) and allow you to easily place and track orders. Benefits to registering include:

  • Order tracking so you can see the status of your orders.
  • Easy ordering next time you visit us.
  • Save multiple shipping addresses.
  • See what you’ve ordered in the past.
  • Save items to your Wishlist.
  • Get notifications about new titles.
  • Special Offers and Discounts sent directly to you.
  • Email newsletters about upcoming and exciting new titles.

How do I check on an order?
Use the Log In icon (person) at the top of the page. Enter your email address and password and click "Sign In". This brings you to your account management page. From here you can:

  • Manage your email, billing, and shipping addresses.
  • Look at your order history and track orders.
  • Change or recover a forgotten password.
  • Make a Return request.
  • Send us a message.

Click on “Orders” and you’ll see a list of the orders you have placed. Summary information about each order is shown. This includes Order Amount, Date Received, Date Shipped and Current Status. By clicking on the “Order No.”, you’ll be able to see the details for that order including what items were ordered, where the order was shipped, how the order was paid, and tracking information.

How do I check or change my billing and shipping information?
Use the Log In icon (person) at the top of the page. Enter your email address and password and click "Sign In". This brings you to your account management page. From here you can:

  • Manage your email, billing, and shipping addresses.
  • Look at your order history and track orders.
  • Change or recover a forgotten password.
  • Make a Return request.
  • Send us a message.

How do I change my password?
Use the Log In icon (person) at the top of the page. Enter your email address and password and click "Sign In". This brings you to your account management page. From here you can:

  • Manage your email, billing, and shipping addresses.
  • Look at your order history and track orders.
  • Change or recover a forgotten password.
  • Make a Return request.
  • Send us a message.

Click on “Account Settings” to change your Password. Enter your current Password and then your new Password. Confirm your New Password by entering it again. Click "Update Details" and your new Password will be saved.

How do I check or change my email address?
Use the Log In icon (person) at the top of the page. Enter your email address and password and click "Sign In". This brings you to your account management page. From here you can:

  • Manage your email, billing, and shipping addresses.
  • Look at your order history and track orders.
  • Change or recover a forgotten password.
  • Make a Return request.
  • Send us a message.

Click on “Account Details” to see your current email address. You can change your email address by entering your new address and clicking “Update Details”. By keeping your email up-to-date, we’ll be able to make sure that communications to you will go to the proper address.

I've forgotten my password, how do I get a new one?
Click the Log In icon from the top of the page. Beside the "Sign In" button, you’ll see a link “Forgot your password?”. Click this link and enter the email address you have registered with us and click "Reset Password". You’ll receive an email which contains a new password. Use that password to login into your account. We recommend that you change your password to something you’ll remember more easily by going to the “Account Settings” page.

What Shipping Options are available?

Standard Shipping (USPS Retail Media Mail):
Delivery time is 7-10 days using the US Postal Service
 
UPS Ground:
Delivery time is 3-5 business days from when order ships.You’ll receive a tracking number with your shipment confirmation so you know when your package will be delivered.
 
UPS 2nd Day Air:
Delivery time is 2 business days from when order ships.You’ll receive a tracking number with your shipment confirmation so you know when your package will be delivered.
 
UPS Next Day Air:
Delivery time is next business day when order is received by noon. You’ll receive a tracking number with your shipment confirmation so you know when your package will be delivered.
 
International Shipping:
Shipping to countries outside of the United States is currently not available. When you enter an international shipping address during checkout, you will receive a message informing you that international delivery is not available. We encourgage you to visit Amazon, Walmart, a local bookstore, or your favorite shopping site.
 

What is your Return Policy?
Your 100% satisfaction is guaranteed. If for any reason you are not completely satisfied with any item you receive, you may return it for a full refund (excluding shipping costs). To expedite your return, sign in to your Account and locate your ordered item. Click "Return Items?" to start the return process.

Returns can be sent to:

Barbour Publishing
Returns Processing Dept.
1810 Barbour Drive
Uhrichsville, OH 44683
 

Please include a copy of your packing slip with the items you are returning circled. A credit will be made to the credit card used on the original order.

What type of payments do you accept?
Placing on order on line requires a valid credit card. We accept Visa, Mastercard, Discover, and American Express.

You may also place an order by check or money through the mail. Send us your billing and shipping information, a list of items you would like to order, and a check for the cost of the books plus $6.00 shipping.

Send check or money order to:

Barbour Publishing
Consumer Direct Division
1810 Barbour Drive
Uhrichsville, OH 44683
 
Ohio please add 6.5% sales tax and Washington residents add 8.5% sales tax.
 

How do I contact you with a question about my order?
The best way to reach us is by email at orders@barbourbooks.com. Please be sure to include your name, email address, phone and order number along with your question so we can provide you with a quick reply.

Messages can also be sent from your Account information page. Click "Messages" and fill out the online form with the appropriate information.
 

Our customer service staff will respond to your emails within 24 hours Monday through Friday and the following Monday for emails sent after 5pm Friday, or on Saturday and Sunday. Our office hours are Monday through Friday from 9am – 5pm Eastern time.

For Bookstores

I'm a bookstore, how can I purchase Barbour titles for my store?
Please send an email to orders@barbourbooks.com. In the email, please include your name, store name, address, and phone number. A sales rep will be happy to give you a call to discuss all the products that Barbour has to offer your store.  

You may also visit http://www.barbourbooks.biz/ for information specifically for bookstores.

For Authors

How do I submit my manuscript for publishing?
Barbour Publishing currently does accept unsolicited manuscripts from authors to review for publishing. To learn how to submit your manuscripts through a literary agency, please follow this link for the appropriate guidelines.

What kind of manuscripts are you currently looking for?
From time to time, we do look for specific types of manuscripts. These are usually announced through various writers' organizations including the American Christian Writers' and sent to literary agencies.

I have a question about a manuscript submission, how do I contact an editor?
We appreciate the opportunity to review your work as long as it has been submitted through your agent. If your submission is selected by our editorial staff for publishing, they will contact your agent directly at the email or phone number provided in the submission. As you probably know, publishers receive hundreds of manuscript submissions each year, and only a handful can be chosen for acceptance.

Please note that due to the number of submissions we receive, phone calls and e-mails regarding the status of your submission will not be returned. Paper proposals will not be reviewed by our editors and will ultimately be destroyed. To learn how to submit your proposal, please follow this link for the appropriate guidelines.