Position Title: Full-Time Customer Service Representative
Position Summary:
Barbour Publishing, Inc., an ESOP company, seeks to hire a well-organized and detail oriented individual to work in our fast-paced customer service department.
Primary Responsibilities:
- Direct to consumer and bookstore calls, customer service, and order entry
- Provides excellent customer service daily through timely correspondence via telephone and e-mail.
- Works with other departments when needed to ensure resolution of work tasks.
- Receives and processes various transactions (i.e., various types of order entry, billing adjustments, return shipping labels, damaged freight claims, return credit memos, credit card transactions, proof of deliveries, subscription management).
- Works with other departments when needed to ensure resolution of work tasks.
- Performs collection calls for customers on credit hold or past due as well as some cash handling.
- Maintains up-to-date product line knowledge.
- Manages tasks outside of primary responsibilities as assigned.
Qualifications:
- High school diploma or equivalent required.
- Excellent written and verbal communication skills with the ability to be courteous, effective, and professional.
- Punctuality and reliability, multi-tasking, accuracy, and team-oriented
- Ability to work calmly under pressure.
- Have good computer skills. Must be proficient in Microsoft Suite programs.
Benefits: Benefits including Medical, Vision, Dental, and Life insurances, 401(k) with Safe Harbor contributions, ESOP participation, paid time off, etc.
Email resume to:
hr@barbourbooks.com
Subject: Customer Service Representative