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CONTACT US

Address Info

Mailing Address:
P.O. Box 719
1810 Barbour Drive Uhrichsville, OH 44683

Questions?

Email us at:
orders[at]barbourbooks.com

Or use the form below.


Our Customer Service Staff will answer your inquiry within 24 hours Monday-Friday. Inquiries on Saturday and Sunday will be answered as soon as possible on Monday.

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Contact Barbour Publishing


Thank you for taking the time to contact our office. Please use the information on the left to reach our office or simply fill out the contact form to reach us via E-Mail. You may also send an email directly to orders@barbourbooks.com.


Frequently Asked Questions

If you are a Consumer:

If you are a Bookstore:

If you are an Author:

 

 

Answers for Consumers

Can't find a title by browsing our categories?
The title you are looking for may be out of print, but the information may still be available in our database. Use the Search or Advanced Search Feature at the top of the page to enter a title or author name. If the search does not yield any results, try using the main words from the title or use just the author's last name.

Looking for a listing of all titles written by a specific author?
Go to the Author tab and use the alphabetical author listing to find your author. Click on their name to view their biography and to see a list of all their titles. If they do not appear on the list, enter their last name in the Search bar or go to the Advanced Search option to search on the author's last name.

How do I place an order?
By using the "Add to Cart" button, you can place items you want to purchase into your shopping cart.  Once, you have added the items you wish to purchase, click on the shopping cart icon on the right hand side of the center bar.  This will display all the items you've put in your cart.

If you have a promotion code, you'll need to login or create an accout first. After logging in, enter the code in the Discount Code field and click apply. Any items eligible for promotion will be discounted and the sale price will show in red. You can complete your order by clicking "Checkout".

Note: As a book publisher, we encourage our visitors to order our books through various internet partners or by visiting their local bookstore. Links for our partners and where to find Christian bookstores are located on the bottom of each Book Detail Page.

Why should I sign up for an account?
In order to place an order, you’ll need to sign up for an Account. This will provide us with the necessary information (except credit card) for you to easily place an order. Benefits to registering include:

  • Order tracking so you can see the status of your orders.
  • Easy ordering next time you visit us.
  • See what you’ve ordered in the past.
  • Special Offers and Discounts sent directly to you.
  • Email newsletters about upcoming and exciting new titles.

How do I check on an order?
Log in to your account and click on “Account Info”. This brings you to your account management page. From here you can:

  • Manage your email, billing, and shipping addresses. 
  • Look at your order history and track orders.
  • Change or recover a forgotten password.

Click on “View Order History” and you’ll see a list of the orders you have placed showing the Amount, Date Received, and Current Status. By clicking on the “Order ID”, you’ll be able to see the details for that order including what items were ordered, where the order was shipped, and how the order was paid.

How do I check or change my billing and shipping information?
Log in to your account and click on “Account Info”. This brings you to your account management page. From here you can:

  • Manage your email, billing, and shipping addresses. 
  • Look at your order history and track orders.
  • Change or recover a forgotten password.

Click on “Change Billing or Shipping Address” to change the necessary information. By keeping your address up-to-date, we’ll be able to make sure that communications to you will go to the proper address.

How do I change my password?
Log in to your account and click on “Account Info”.This brings you to your account management page. From here you can:

  • Manage your email, billing, and shipping addresses.
  • Look at your order history and track orders.
  • Change or recover a forgotten password.

Click on “Change email or Password” to see your current email address. You can change your email address by entering your new address and clicking “Change E-Mail”. By keeping your email up-to-date, we’ll be able to make sure that communications to you will go to the proper address.

How do I check or change my email address?
Log in to your account and click on “Account Info”.This brings you to your account management page. From here you can:

  • Manage your email, billing, and shipping addresses.
  • Look at your order history and track orders.
  • Change or recover a forgotten password.

Click on “Change email or Password” to see your current email address. You can change your password by entering your current password and then the new password in the fields you see. Click “Change Password” to reset your account to the new password.

I've forgotten my password, how do I get a new one?
Click “Login” from the right hand of the center bar. Below the login information section, you’ll see a link “Forgot your password?”. Click this link and enter the email address you have registered with us. You’ll receive an email which contains a new password. Use that password to login into your account. We recommend that you change your password to something you’ll remember more easily by going to “Account Info--Change email or Password”.

What Shipping Options are available?

Standard Shipping (USPS Retail Media Mail):
Delivery time is 7-10 days using the US Postal Service
 
UPS Ground:
Delivery time is 3-5 business days from when order ships.You’ll receive a tracking number with your shipment confirmation so you know when your package will be delivered.
 
UPS 2nd Day Air:
Delivery time is 2 business days from when order ships.You’ll receive a tracking number with your shipment confirmation so you know when your package will be delivered.
 
UPS Next Day Air:
Delivery time is next business day when order is received by noon. You’ll receive a tracking number with your shipment confirmation so you know when your package will be delivered.
 
International Shipping:
Shipping to countries outside of the United States and Canada is available. When you place your order and select this option, you will not see a shipping charge at confirmation. You’ll be contacted by our Customer Service staff about available shipping options and pricing to that country before the order is processed.

What is your Return Policy?
Your 100% satisfaction is guaranteed. If for any reason you are not completely satisfied with any item you receive, you may return it for a full refund.

Returns can be sent to:
Barbour Publishing
Returns Processing Dept.
1810 Barbour Drive
Uhrichsville, OH 44683

To expedite your return, please include a copy of your packing slip with the items you are returning circled. A credit will be made to the credit card used on the original order.

What type of payments do you accept?
Placing on order on line requires a valid credit card. We accept Visa, Mastercard, Discover, and American Express.

You may also place an order by check or money. Send us your billing and shipping information, a list of items you would like to order, and a check for the cost of the books plus $5.00 shipping.

Send check or money order to:
Barbour Publishing
Consumer Direct Division
PO Box 719
Uhrichsville, OH 44683
 
Ohio and Washington residents add 6.5% sales tax.

How do I contact you with a question about my?
The best way to reach us is by email. Our customer service staff will respond to your emails within 24 hours Monday-Friday and the following Monday for emails sent after 5pm Friday, Saturday and Sunday. Our office hours are Monday-Friday from 9am – 5pm eastern time.

You can use the form on the left side of this page or use orders@barbourbooks.com.

Please be sure to include your name, email address, phone and order number along with your question so we can provide you with a quick reply.

 

 

Answers for Bookstores

I'm a bookstore, how can I purchase Barbour titles for my store?
Please send an email to orders@barbourbooks.com. In the email, please include your name, store name, address, and phone number. A sales rep will be more than happy to give you a call to discuss all the products that Barbour has to offer your store.

I'm a bookstore, where can I purchase Discovery House titles?
Please visit www.disoveryhousetrade.org to see the complete line of Discovery House titles and find purchasing information.

 

 

Answers for Authors

How do I submit my manuscript for publishing?
Barbour currently does accept unsolicited manuscripts from authors to review for publishing. To learn how to submit your manuscripts through a literary agency, please follow this link for the appropriate guidelines.

What kind of manuscripts are you currently looking for?
From time to time, we do look for specific types of manuscripts. These are usually announced through various writers' organizations including the American Christian Writers' and sent to literary agencies.

I have a question about a manuscript submission, how do I contact an editor?
If you have recently submitted a proposal, we appreciate the opportunity to review your work. If your submission is selected by our editorial staff for publishing, they will contact your agent directly at the email or phone number provided in the submission.  As you probably know, publishers receive hundreds of manuscript submissions each year, and only a handful can be chosen for acceptance.

Please note that due to the number of submissions we receive, phone calls and e-mails regarding the status of your submission will not be returned. Paper proposals will not be reviewed by our editors and will ultimately be destroyed. To learn how to submit your proposal, please follow this link for the appropriate guidelines  

 

c 2014 Barbour Publishing Inc. PO Box 719 Uhrichsville, OH 44683 Contact us

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